FREQUENTLY ASKED QUESTIONS
For your convenience, our most common customer questions are answered right here. We still haven’t answered it? Shoot us through an email and we will get back to you.
HOW DOES THE HIRE PROCESS WORK?
Our how to book page sets out everything you need to know to book and pay for your booking. Click here
IS THE PRICE CHEAPER IF I ONLY WANT TO HIRE THE LAWN GAMES FOR 1 DAY?
No. Our package structure is a 5 day hire.The price remains the same so you may as well take advantage of the 5 day hire.
WHERE ARE YOUR LAWN GAMES COLLECTED FROM?
From May 2017, all our lawn games are collected from my personal address in Five Dock. I am expecting our second child and with 2 children under 2, working from my home studio means I can meet our clients needs as well as be at home for the babies. You will be provided with the exact address upon booking.
Collection: Thursdays between 8am-12pm. Fridays by appointment only.
Return: Mondays between 8am-12pm. Sundays by appointment only.
If you require something outside of these times please contact us before booking so we can let you know if we can accommodate your request.
DO YOU OFFER DELIVERY AND COLLECTION OF YOUR LAWN GAMES?
We sure do within 15km of Five Dock. Delivery is $55. Collection is $55. If you wish to add delivery and/or collection to your lawn games you can add it on check out or simply send us an email. Please note that delivery and collection is at set times and during business hours. We will always do our best to accommodate specific requests.
WILL THE GAMES FIT IN MY CAR?
Yes. You just might need to fold the seats down for the deluxe package. The lawn games are stored in two storage tubs, plus a bocce bag and the vintage signs. The connect 4 and corn holes fold flat for transport.
CAN SOMEONE ELSE COLLECT THE GAMES FOR ME?
Of course. We know how much running around you have to do when planning a wedding or event.
WHAT HAPPENS IF ONE OF THE GAMES IS DAMAGED?
We want everyone to have fun with our games but please be careful. If pieces are lost or damaged it usually means that the whole game has to be replaced as we cant simply buy single pieces. Many of our games are also imported from overseas and can take months for shipments to arrive. If a game is damaged we might have to cancel another persons hire. If the games are lost or damaged you will be invoiced the replacement cost. You can read more about our hire terms and conditions here.
WHAT HAPPENS IF IT RAINS?
We don’t offer a wet weather cancellation. If the games do get wet that is generally fine just make sure that you let them dry out completely before packing them away. Mould can grow overnight if items are packed away wet. If this occurs and the games are damaged it may result in your bond being forfeited. Many of the games can be played inside so if it rains just take them inside and enjoy them there. If the games are returned wet, a $25 cleaning fee will be deducted from your bond.
CAN I HIRE LAWN GAMES INDIVIDUALLY?
Yes if available. Simply look on our booking portal to see which games are available for individual hire.
CAN I CHANGE THE GAMES IN THE PACKAGES?
No. Our packages and prices are set. We hire our multiple lawn games each week and having set packages ensures everyone has the games they request.
HOW DOES COLLECTION & RETURN WORK?
You will drive into our lane way and be met usually by the owner Kristal or one of her employees who will have your hire ready for you to collect. You will go through your hire list to confirm that everything is there for collection. You will then be responsible for loading up your hire. On return, again you will be met by one of our staff members, you will unload the hire from your vehicle and our staff member will check that everything has been returned.
LATE SHOW/NO SHOW POLICY
Unfortunately, we have had to introduce a late show/no show policy due to clients not arriving at nominated collection or return times. If you are later than 30 minutes of your nominated collection and return time (we know how bad Sydney traffic can get) then you may be charged a $30 late fee. If you do not show up at your nominated collection or return time and an alternative time has to be arranged specifically for you to return your hire items then you may be charged a $50 late fee.
HOW DOES DELIVERY & COLLECTION WORK?
You provide us with your location and preferred delivery/collection days and times and we let you know how we can best accommodate that request. There needs to be a contact on site for delivery. The price does not include set up. The items must be packed down and ready to collect. The price does not include packing away.
THE SMALL PRINT
Terms and Conditions of Hire
We are very relaxed and want you to have a good time and enjoy lawn games but all bookings are subject to the below hire terms and conditions.
All props are used and therefore reasonable signs of wear and tear will show as they are continual hire items. Some items may be damaged in prior hires and the exact item may not be able to be replaced but we will always do our best to ensure you have something similar or refund the hire price for that item.
A non-refundable deposit (the amount of your bond) is required to be paid to The Vintage Way to confirm your booking.
PAYMENTS & HIRE FEES:
Unless prior arrangements are made between The Vintage Way and the Hirer(s), the total invoice must be paid 1 month before delivery or pick up of any items. In a case where this does not happen, the goods will not be released and your deposit is non-refundable.
If you wish to make a booking in less than 1 month before you require the goods, the full price of your order is to be paid before your booking can be confirmed.
If the hirer requests to have item(s) removed from the invoice after the deposit is paid; then payment is still required in full of the total cost of that hire item(s).
All prices are quoted in Australian Dollars. Please note that a 25% surcharge will be included on gazette public holidays.
All quotes provided expire within 7 calendar days. We reserve the right to adjust the price in any quotation once the expiry period has been reached. Goods are hired on a “first come, first served” basis and quotation does not guarantee the availability of any or all items.
If you need to cancel your booking, 1 months notice before delivery or pick up must be given or a total of the 100% of the bill will be invoiced to the hirer(s) stated on the invoice.
Cancellations are requested in writing by email by the hirer(s) on the invoice. The deposit is non-refundable.
FORMS OF PAYMENT:
PayPal and Credit Card are our preferred forms of payment. Direct Deposit can be arranged. All invoice must be paid in full 1 month before collection.
Please note that all prices quoted on our website do not include delivery. Collection and return is from Five Dock as per the noted days and times.
DAMAGED GOODS AND SECURITY BOND:
A security bond is required and held in the case of any and all damages, breakages, theft or unaccounted hire items from The Vintage Way. The security amount will be determined based on your final order and is due with your final payment. The security bond will not be refunded until all goods are returned in the same condition that they were hired. Your security bond will be returned within 10 calendar days from the return date, less cost of any damages, breakages, professional cleaning costs, repairs or shortages. If the amount owing for damaged, dirty or non-returned items exceeds the bond paid, then the hirer must pay the difference you will be invoiced this amount.
DAMAGE TO LAWN GAMES
Any loss of pieces to the lawn games may render them unable to be played. If this occurs, the hirer will be charged the replacement cost of the complete game as in many instances singular replacement pieces cannot be purchased.
When goods are received, it is your responsibility to check the itemised receipt to confirm all goods have been delivered. If item(s) are missing from your order and are shown on the receipt is your responsibility to inform The Vintage Way immediately.
Hire rates are based on a 5 day period. If you require the items for a longer period, this can be arranged in your original booking and will depend on the availability of the goods and may be charged at additional costs per extra day. A quote of any additional hire period will be provided by The Vintage Way at the request of the Hirer(s).
LATE RETURN FEES:
If the items hired are not returned on the scheduled date, a late payment fee of $20 per day per item will be charged. If the items are not returned and they have been hired out by another client then the full bond amount will be forfeited.
DELIVERY BY OUR DRIVERS:
There must be a site contact at all timed during delivery and collection days to sign for both the delivery and collection. You must provide us with the name(s) of this person(s) and contact details. Drop off access must be arranged by the Hirer(s) prior to driver arriving. Help will be required to lift furniture on arrival. The price does not include setting up.
COLLECTION BY OUR DRIVERS:
There must be a site contact at all timed during pick up and collection days to sign. You must provide us with the name(s) of this person(s) and contact details. Pick up access must be arranged by the Hirer(s) prior to driver arriving. Help will be required to lift furniture on arrival. All props must be moved by the Hirer(s) to one pickup location. The price does not include packing down.
If The Vintage Way is setting up your props, you are responsible for allowing sufficient time and access to the venue for set up
It is the Hirer(s) responsibility to ensure all goods must be re-packaged exactly as delivered. You will be provided with a checklist on delivery to ensure this is done properly.
Insurance is not covered by The Vintage Way, once the goods have left our location. The Hirer(s) are responsible for maintaining all appropriate polices of instance, covering liability, property and casualty insurances in amounts necessary to full protect the owner against all claims, loss or damage.
The Hirer(s) assumes all responsibilities and liabilities once items have left The Vintage Way premises.
In the event that The Vintage Way is issued with a fine due to the instructions of the client, the fine will be payable by the client.
LATE SHOW/NO SHOW FEE:
This fee covers the cost of our staff who have to stay later to meet customers or attend the warehouse on days when the warehouse is usually shut. If you are later than 30 minutes of your nominated collection and return time (we know how bad Sydney traffic can get) then you may be charged a $30 late fee. If you do not show up at your nominated collection or return time and the warehouse has to be opened specifically for you to return your hire items then you may be charged a $50 late fee.
STYLING inclusions & exclusions
Our styling packages do not include the following as it is expected that your venue will supply. If not, as your stylist we are more than happy to source any items you need (for the best prices available) and the hirer(s) simply pay the invoice direct to the suppliers
- Table and/or chairs for the reception or ceremony (other than props listed in our hire range)
- Tablecloths (other than hessian runners)
- Chair covers
- Chairs sashes
- Cutlery, glasses or serving platters (other than those associated with the drinks stations or sweet bars)
- Lollies for sweet bars
- Drinks or alcohol for drink bars
- Lighting required for the venue
- Camera and film for DIY photo booth